Location: New Orleans, LA

 

Overview

 

Our client is seeking an Information Technology professional to fill the position of Infrastructure Manager. Responsibilities include, but are not limited to planning, vision, and implementation of strategy for the core infrastructure as well as all management aspects of the Infrastructure Team.

 

The role of the Infrastructure Manager is  high paced and challenging. This person manages operations, projects, and relationships while collaborating with the management team and team members. Team collaboration involves problem resolution, technology research, and participation in strategy meetings,  driving the department’s short and long term goals providing solutions that meet business needs. This management position is onsite in the New Orleans office. The manager must be able to attend work  during regularly scheduled business hours and must be available after-hours.

 

Responsibilities

 

• Responsible for the design, implementation, management, and operations of all core infrastructure systems

• Project Management

• Evaluate and make recommendations on system architecture and design

• Take lead role in product evaluations, planning and implementation of systems, applications and services

• Develop, implement and maintain processes and procedures to enhance uptime and business continuity

• Work closely with all aspects of the IT unit, i.e. Practice Support, Development, Training and the Service Desk.

• Manage team schedules and assignments; adjust accordingly.

• Responsible for maintaining a professional workspace, wiring closets, data centers, and all information technology equipment in common areas throughout all offices.

• Maintain documentation and drawings of all infrastructure related systems and applications.

• Review change logs, approve changes to network and systems, communicate changes with team members and management

• Direct Service Desk escalation efforts

• Manage, mentor, and coach team members to ensure that each person is reaching maximum potential

 

Requirements

 

• Ideal Candidate will possess four year degree from accredited university in Information Systems, Management, or related field and a minimum of 7 years’ experience Infrastructure Team Lead/Management.

  • Additional experience may be substituted in lieu of degree

• Strong management skills, teambuilding experience, project management experience

• Excellent communication skills, written and verbal.

• Strong Customer Service Skills

• Strong organization skills

• Ability to operate in a fast paced, changing environment.

• Ability to lead by example, focus team on big picture and understand the importance of the providing technology to achieve business goals.

• Ability to communicate effectively with Directors, CIO, upper management as well as team members and customers

• Ability to communicate effectively with all core business units

• Mentor, train, and develop team members on industry and firm standard procedures, customer service skills, problem resolution, technical knowledge and trouble-shooting skills.

• Possess exceptional trouble-shooting skills and knowledge of industry tools used to diagnose complex network, server, storage, virtual infrastructure issues.

• Working knowledge of Windows Server 2003, 2008 R2, Windows 7, Windows 8

• Working knowledge of Exchange 2010, Exchange 2010 online archiving, Office 365

• Working knowledge in VMware Virtualization technologies

• Working knowledge of Windows Active Directory 2008, 2012, DNS, WINS, DHCP

• Working knowledge of Windows Server Distributed File System Namespace and Replication

• In depth knowledge of the OSI model

• Understanding of high level switching and routing

• Enterprise management tools (Microsoft Systems Center)

• Experience with VoIP technologies, QoS, CoS

• WAN optimization and acceleration devices and technology

• Information Security experience

• Working knowledge in Dell Equallogic storage devices

• Knowledge in Dell server hardware, storage devices, chassis systems and associated management tools

• iSCSI, VMware VMDK and storage as it relates to VMWare ESX/ESXi

• Experience in managing a multi-site MPLS WAN

• Replication Technologies

• Some travel is required

 

Physical Requirements

 

• 80% of the time is spent in the sitting position with 20% of the time requiring employee to be mobile around the office.

 

Critial Physical Demands

 

(Occassionally: 0%-33%, Frequently: 34%-66%, Constantly: 67%-100%)

 

Typing:                                                   Constantly

Computer Work:                                  Constantly

Sitting:                                                   Constantly / Frequently

Use of Fingers:                                     Constantly

Reading and Comprehension:          Constantly

Twisting:                                               Occassionally

Standing:                                               Occassionally

Reaching:                                              Occassionally

Bending:                                                Occassionally

Lifting weight over 10 lbs.:                Occassionally

Horizontal Reaching:                         Occassionally

 

Desirable

 

• Microsoft Certifications

• ITIL Certification

• CISSP

• Law firm experience