Zenprise - Proactive troubleshooting for BlackBerry and Exchange
Zenprise provides service-management software that delivers real-time, automated diagnosis and resolution of problems across the Microsoft Exchange and BlackBerry environment.

The end-to-end visibility and root cause analysis that Zenprise provides into the BlackBerry user's infrastructure can be of very high value to both helpdesk and incident response teams, cutting short the time to resolution and root cause analysis.